Privacy Notice

Effective Date: May 21, 2025

1. 1. Our Pledge to Protect Your Data

   At playloom.it.com, we take the protection of your personal data very seriously. This notice details what information we gather, how we utilise it, and the safeguards we have in place to keep it secure.

2. 2. Data We Collect

   To deliver and enhance our services, we may collect the following categories of information:

   • Account Details: username, email address, date of birth, and your gaming preferences.
   • Order History: transaction records, license keys, purchase dates, and encrypted payment data.
   • Technical Information: type of device, operating system, browser version, IP address, and session duration.
   • Usage Metrics: in-game statistics, achievements, forum contributions, and support tickets.
   • Cookies & Tracking: preferences stored through cookies and local storage to personalise your experience.
3. 3. How We Use Your Information

   Your data is processed for the following purposes:

   • Performance Improvement: enhance page load times and site navigation.
   • Personalised Recommendations: suggest games, promotions, and content tailored to your interests.
   • Account Security: detect unauthorized access and prevent fraudulent activity.
   • Customer Support: streamline support services by referencing your account and order history.
   • Marketing & Communications: send you relevant updates and offers, with the option to opt out at any time.
4. 4. Security Measures

   We implement industry-standard protections, including:

   • Encryption: SSL/TLS for data in transit and AES-256 for data at rest.
   • Access Controls: strict permissions to ensure only authorized personnel can access personal information.
   • Regular Audits: routine vulnerability scans and penetration tests to identify and mitigate risks.
   • Incident Response: a dedicated team that monitors and addresses security incidents around the clock.
5. 5. Sharing & Disclosure

   We do not sell your personal data. We only share it with:

   • Service Providers: such as hosting, payment processors, and email platforms, all bound by confidentiality agreements.
   • Affiliate Partners: to synchronize information across our network.
   • Legal Authorities: when required by law or to enforce our rights and agreements.

   All recipients are contractually obligated to use your data solely for the purposes outlined above.

6. 6. Your Privacy Rights

   Under applicable laws, you may have the right to:

   • Access: request a copy of the personal data we hold about you.
   • Correct: update any inaccurate or incomplete information.
   • Delete: request the erasure of your personal data, subject to legal requirements.
   • Restrict Processing: limit certain processing activities, such as direct marketing.
   • Data Portability: receive your data in a structured, machine-readable format.

   To exercise any of these rights, please contact us at [email protected] or through your account dashboard.

7. 7. International Data Transfers

   Some of your data may be stored or processed outside the UK. We use standard contractual clauses and comply with GDPR requirements to ensure adequate protection of your information.

8. 8. Children’s Data

   We do not knowingly collect personal data from individuals under 13 years old. If we become aware that we have inadvertently obtained such data without parental consent, we will delete it immediately.

9. 9. Updates to This Notice

   We may revise this Privacy Notice from time to time. Any significant changes will be posted here with a new effective date, and where appropriate, communicated via email.

10. 10. Contact Information

    If you have questions or wish to make a privacy request, please reach out:

    Email: [email protected]
    Address: St Stephen’s, Ferensway, Hull HU2 8LN